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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three types of data are included in the interaction associated with a normal call flow?

A) Start time of the call
B) Channel
C) Agent name
D) Contact name
E) Service Request create date

2. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, save and select the "Set as Default" box.
B) Click the Show Advanced Search icon.
C) In Advanced Search, select Action > Update.
D) In Advanced Search, confirm Record Set = Assigned to Me.
E) In Advanced Search, Add Channel Type = Web.
F) Change the section identified with Status = New

3. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust the inbound message filters.
B) Adjust permissions on all customer's profiles.
C) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

4. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to employees and agents via My Knowledge.
B) Make them available internally to agents as part of the Service Request Knowledge Panel.
C) Make them available to external users by giving them access to the internal "My Knowledge" page.
D) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E) Make them available externally to customers via My Digital Customer Service (DCS).

5. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) a configured job to process inbound emails
B) an inbound message filter per sender
C) a configured profile option to schedule the retrieval of emails
D) an inbound message filter per time schedule

Solutions: