IBM C9020-971 : IBM Enterprise Storage Technical Support

C9020-971 real exams

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Sep 07, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration25%- Hardware Installation
- System Planning and Requirements
- Software Setup and Initialization
- Network Connectivity and SAN Configuration
Troubleshooting and Problem Determination25%- Performance Issues
- Connectivity and Path Failures
- Error Log Analysis
- Diagnostic Tools and Utilities
Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Archive and Retention
- Replication and Mirroring
Maintenance and Support15%- Firmware and Software Upgrades
- Support Portal and Resources
- Replacement Procedures
IBM Storage Product Overview20%- Storwize / SAN Volume Controller
- DS8000 Series
- IBM Spectrum Storage Suite
- FlashSystem Family
- XIV Storage System

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

Which upgrade is possible for a customer with IBM FlashSystem 840?

  • A. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
  • B. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
  • C. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
  • D. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

  • A. Backup Strategy
  • B. Disaster Recovery
  • C. Global Mirror
  • D. Continuous data protection
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

  • A. Capacity Magic
  • B. eConfig
  • C. Disk Magic
  • D. STAT
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. Faster rebuild of data on failed drives
  • B. Uses a subset of drives to rebuild data
  • C. Load on drives is increased during array rebuild
  • D. Dedicated spare drives
  • E. More predictable performance
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #5

A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

  • A. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
  • B. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
  • C. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
  • D. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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