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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A) To mask the agent's voice.
B) To randomly select phone numbers from a list.
C) To increase the dialing speed.
D) To display a specific callback number on the recipient's caller ID that is different from the dialing number.

2. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To maintain NAT traversal and detect connection failure quickly.
B) To ensure the audio quality remains high.
C) To transfer call control signals.
D) To synchronize the clocks between the two systems.

3. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) False
B) True

4. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

A) Rely on the agent to manually request suggestions by clicking a button.
B) Send the audio recording to the cloud AI service after the call ends.
C) Use the IVR's speech recognition engine to transcribe the call live.
D) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.

5. In AICC, what does the term "adherence" refer to in workforce management (WFM) context?

A) The accuracy of the IVR speech recognition.
B) The rate at which customers agree to surveys.
C) The success rate of outbound calls.
D) How closely agents follow their scheduled tasks (e.g., login times, breaks).

Solutions: