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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle considers the importance of customer loyalty?

A) Focus on value
B) Start where you are
C) Progress iteratively with feedback
D) Optimize and automate

2. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Problem analyst
B) Service desk agent
C) Change authority
D) Service level manager

3. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Service level management
B) Change enablement
C) Continual improvement
D) Service desk

4. Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A) known errors
B) changes
C) IT assets
D) events

5. Which of the following can be used to access service desks?

A) Phone calls
B) All of the above
C) Email
D) Text and social media messaging

Solutions: