Exam Code: 000-N34
Exam Name: IBM Tealeaf Technical Mastery Test v1
Updated: Aug 24, 2026
Q & A: 38 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Administration and Security | 15% | - User access and permissions - System maintenance and troubleshooting |
| Reports, Scorecards and Dashboards | 20% | - Process scorecards and metrics - cxResults, cxView, cxReveal, cxVerify |
| Session Analysis and Search | 20% | - Session replay and investigation - Search criteria and filtering |
| Tealeaf Overview and Architecture | 20% | - Tealeaf Customer Experience Management platform - System components and data flow |
| Data Collection and Events | 25% | - Hit Attributes and Session Attributes - Event creation, configuration, and triggering |
1. Of the options below, which is the BEST base object for making a Dimension?
A) Report Groups
B) Events
C) Other Dimensions
D) Hit Attributes
2. What should you use if you are looking to monitor known bad behaviors, experiences, or unexpected outcomes?
A) KPI Scorecards
B) Search
C) RTV
D) Business Process Scorecards
3. Which Tealeaf component automatically calculates abandonment given the Events that step through a process?
A) KPI Scorecard
B) RTV
C) Session List Template
D) Business Process Scorecard
4. Looking at the image,
which Value to Record would you use to combine individual product codes so they are displayed in reports as product areas?
A) Group Lists - NumericGroup Lists - Numeric
B) Whitelist Only
C) Whitelist + Observed Values
D) Group Lists - TextGroup Lists - Text
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D |
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