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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database canonly be installed co-resident with the application server.
B) The ACCCM database can beinstalledon a dedicated server.
C) The ACCCM database can be co-resident with the application server.
D) The ACCCM database can only be installed on a dedicated server.

2. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
B) Microsoft SQLServer2005EnterpriseEdition
C) Microsoft SQLServer 2005Express Edition
D) Microsoft SQLServer2005StandardEdition

3. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Enable the ACCCM In Range feature in the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Disable the ACCCM Range Management feature in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

4. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Use the Ping command to test connectivity.
B) Use the ODBC connector on Windows to verify communication.
C) Run Windows netdiagtest.
D) Run Windows Dcdiag.exe tool.

5. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) A live user has already logged in to CM using similar login credentials.
B) The ACCCM license file has expired.
C) The 5022/5023 portTelnet or ssh is disabled in CM.
D) The ACCCM server Remote Desktop is disabled.

Solutions: