Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 real exams

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 10, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Configuring Service Manager Infrastructure25%- Configure management groups and security roles
- Configure database settings and data retention
- Configure connectors to Active Directory, SCOM, SCCM
- Configure notification channels and subscriptions
Managing Configuration Management Database (CMDB)20%- Populate and reconcile configuration items
- Implement change and configuration management processes
- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance
Configuring Incident, Problem, and Change Management20%- Configure change management policies and approvals
- Configure service level agreements (SLAs)
- Define incident and problem management workflows
- Create templates, queues, and views
Customizing and Maintaining Service Manager15%- Customize forms, views, and console appearance
- Backup, restore, and disaster recovery
- Deploy and manage management packs
- Monitor performance and troubleshoot issues
Installing System Center Service Manager 201020%- Verify system requirements and prerequisites
- Post-installation configuration and validation
- Install management server and data warehouse server
- Install Self-Service Portal and web components

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