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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Draft or Revise Sales Email
B) Agent Action: Find Similar Opportunities
C) Agent Action: Summarize Record

2. Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A) The fields for the related list are based on the default page layout of the Account for the current user.
B) Prompt Builder must be used to assign the fields from the related list as a JSON format.
C) After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

3. Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?

A) Agent Builder
B) Model Playground
C) Agentforce

4. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A) Disable grounding
B) Train the LLM on external data
C) Use Apex or Flow with external integrations
D) Copy external data into prompts manually

5. An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?

A) Surround them with triple quotes (""").
B) Make sure merged fields are defined.
C) Use curly brackets {} to encapsulate instructions.

Solutions: