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Exam Code: E20-918
Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
Updated: Jul 21, 2026
Q & A: 98 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Discovery, Assessment and Evaluation | 20% | - Current state analysis - Gap analysis and requirements gathering - Business and IT alignment |
| Organizational and Governance Planning | 20% | - Policy and compliance framework - Roles and responsibilities - ITaaS governance model |
| Trust, Security and Compliance | 20% | - Data protection and privacy - Identity and access management - Risk management and security controls |
| ITaaS Planning and Design | 25% | - Service level management - Architecture and infrastructure design - Service catalog definition - Financial modeling and chargeback |
| Service Design and Management | 15% | - Monitoring, reporting and optimization - Service lifecycle management - Automation and orchestration |
1. An IT security team is concerned about the authentication traffic patterns that may be required to integrate the private and public clouds. As a result, IT has elected to federate their active directory using ADFS from the private cloud to the public cloud.
One of the design decisions is whether to use a Layer 2, 3, or 7 firewall / switch mechanism between the public and private clouds. There are trade-offs with each choice.
Which network layer would best address this situation, and why?
A) Layer 2, because it provides the simplest configuration to manage and it is easy to isolate and troubleshoot problems.
B) Layer 2, because it provides the best performance and it is easy to isolate problems.
C) Layer 7, because it allows control at the application layer and is policy driven.
D) Layer 3, because it allows segment isolation while still providing high performance levels.
2. Refer to Scenario 4.
A construction firm with a substantially virtualized IT infrastructure wishes to consider cloud enablement next, as part of its logical progression to ITaaS.
As a first step, the firm plans to transition one relatively low-risk service -- daily backup -- to a public CSP. The existing backup strategy involves array-based cloning, followed by backup of the clones with dedicated servers. The system is functional; however, since the backup target device is due for a technology refresh, the firm is open to alternatives.
In evaluating alternatives, the key consideration is the ability to meet backup windows for daily incremental backups during the work week.
As advisor to this firm, you have conducted a quick assessment of the candidate applications and storage involved in daily backups. Relevant details are presented in the exhibit.
Your first goal in this proof-of-concept is to demonstrate one quick and successful backup run to the CSP for two different customer applications.
Which two applications would you select, if your desired outcome is backup completion within the shortest possible time?
A) CRM and SCM
B) Messaging and CRM
C) HR and CRM
D) Messaging and SCM
3. A hosting organization operates from two data centers and typically hosts very large customers. The delivery and support of the IT Infrastructure is not service driven. The IT technical delivery functions operate in silos. Customers suffer a significant lead time to establish new operational environments. In addition, changes to applications that impact the infrastructure have a long lead time.
One of the customers has requested a service-driven approach for a new business application and its associated infrastructure. The hosting organization has agreed to build a PaaS offering.
Which operational tool and process transformation approach is most suitable for the hosting company?
A) Design a new service-driven set of tools and processes. Train the IT operations teams to use the new tools. Manage cloud capacity using the existing process to order storage, network and compute.
B) Deploy additional cloud tools alongside existing tooling. Train the IT operations teams to use the new tools. Start to transform operations once the cloud is up and running.
C) Use the existing mature tools and processes that are used for all customers. Manage cloud capacity using the existing process to order storage, network and compute.
D) Design a new service-driven set of tools and processes. Train some of the IT operations teams to use the new tools. In advance of service demand, procure appropriate storage, network and compute capability for the cloud.
4. A hosting provider is evaluating potential resource allocation models to use for reserving client resources. Their service offering targets companies that want to run a dedicated private cloud and have mature personnel capable of allocating and managing resources based on their own needs.
Which model would be most suitable?
A) Pay-as-you-go
B) Guaranteed
C) Variable
D) Fixed
5. What is a key design consideration for a service provider to ensure that they can effectively process the termination of a service instance?
A) Automate the de-provisioning process to release resources
B) Incorporate a service grace period to prevent the actual deletion of the instance
C) Archive the associated service data regardless of the user requirements
D) Incorporate a retention period for private user data and user PCI data
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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