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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wie trägt ein Service-Consumer zur Reduzierung des Festplattenspeichers bei?

A) Durch die Verwaltung der Serverhardware
B) Durch die Kommunikation von Einschränkungen
C) Durch die Verwaltung der Mitarbeiterverfügbarkeit
D) Durch Bezahlung des Dienstes

2. Welche Aussage zum Change Management ist RICHTIG?

A) Es stellt sicher, dass Serviceanfragen dem normalen Änderungsmanagementprozess folgen
B) Es optimiert das gesamte Geschäftsrisiko
C) Es stellt sicher, dass alle Änderungen vom Change Advisory Board (CAB) autorisiert werden.
D) Es optimiert das finanzielle Risiko

3. Was ist Teil des Wertversprechens einer Dienstleistung?

A) Kosten, die dem Verbraucher durch den Dienst entstehen
B) Kosten, die dem Verbraucher durch den Dienst abgenommen werden
C) Vom Verbraucher empfangene Ausgaben des Dienstes
D) Risiken, die dem Verbraucher durch den Dienst entstehen

4. Welche Schlüsselaktivität wird im Schritt „Haben wir unser Ziel erreicht?“ des Modells der „kontinuierlichen Verbesserung“ durchgeführt?

A) Führen Sie Basisbewertungen durch
B) Messungen und Metriken auswerten
C) Verbesserungsmaßnahmen durchführen
D) Definieren Sie messbare Ziele

5. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Das Testen von Notfällen kann entfallen, um die Änderung schnell umzusetzen
B) Notfalländerungen sollten als Serviceanfragen autorisiert und implementiert werden
C) Die Bewertung und Genehmigung von Notfalländerungen wird beschleunigt, um sicherzustellen, dass sie schnell umgesetzt werden können
D) Notfalländerungen müssen vor der Autorisierung und Implementierung vollständig dokumentiert werden

Solutions: