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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?

A) Increase the batch size for that job.
B) Schedule that job to run more frequently.
C) Decrease the batch size for that job.
D) Reschedule that nightly job.

2. What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

A) Delegated Administration
B) Customizable Rollups
C) My Domain
D) Custom triggers

3. A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant for an evaluation. Which tool should the consultant use to provide this assessment?

A) Salesforce Optimizer
B) Salesforce Health Check
C) NPSP Health Check
D) Shield Platform Encryption

4. A nonprofit organization wants to enable staff to track detailed notes of conversations with clients. Some of the notes will be associated to multiple individuals. Which Nonprofit Cloud object should the consultant configure?

A) Action Plans
B) Interaction Summaries
C) Outreach Summaries

5. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
B) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
C) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.
D) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.

Solutions: