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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

2. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

3. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create a Product Time to market app from template in CRM analytics to track the product time to market
C) Create salesforce report on EPC project object to track the product time to market.
D) Create a salesforce Report on the Product object to track the product time to market

4. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating millions of records may reduce query performance due to large data volumes
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) This would require migrating all products sold within last 5 years, including those that are no longer sold.
D) Migrating Assets instead of orders would provide more business Value.
E) Migrating millions of records will cause Order Management to fail during processing due to large volume

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Service Continuity
B) Migrating in/out from bundle offer
C) History of subscription updates and traceability
D) Customer can choose their plan from all pricing books.
E) Supported by digital commerce API

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