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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create one decomposition relationship each via one parent class product from all commercial offerings
B) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D) Create one decomposition relationship each from all commercial offerings to the same technical product

2. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
B) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
C) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

3. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Split the order into multiple order and group order items based on the service location
B) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C) Use the CPQ multisite feature and group the service locations and create orders for each group
D) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

5. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Assets based ordering
B) Enterprise Sales Management
C) Digital commerce
D) Mobile subscription Management

Solutions: