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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. Universal Containers (UC) is automating its employee offboarding process. Payroll information is stored in an external system. What could UC use to make an automatic update to the payroll system when an employee is offboarded?

A) Outbound Message Action
B) JSON Auto Connector
C) API Connect
D) Salesforce Handler

2. Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommendations are available to the right people at the right time. Which automation feature can help NTO accomplish this goal?

A) Interaction Designer
B) Experience Builder
C) Personalization Workbench
D) Einstein Next Best Action

3. An administrator wants to update a record, in the future, when a specified time is reached. Which tool should the Administrator use?

A) Approvals
B) Workflow Rules
C) Flow Builder
D) Process Builder

4. Which of the following are true regarding the Lead Conversion process? (Choose two)

A) An Account is created if one with the same name is not found
B) Custom Lead fields can be inserted into standard or custom Account, Contact, or Opportunity fields
C) An Opportunity is always created
D) A Contact is created if one with the same name is not found

5. Insightopia aims to automate accessing real-time transaction details stored in an external system. The transaction records are updated frequently but the volume of transactions stays the same over time.
Which could help Insightopia support this automation business requirement?

A) Flow Orchestration, External Services
B) Flow Orchestration, Local Action
C) Flows, ETL (Extract, Transform, Load) process
D) Flows, Salesforce Connect

Solutions: