Exam Code: CIS-ITSM-JPN
Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
Updated: Aug 06, 2026
Q & A: 201 Questions and Answers
CIS-ITSM日本語 Free Demo download
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This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 2: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 3: Incident Management | 15-20% | - Integration with other processes
|
| Topic 4: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 5: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 6: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 7: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 8: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 9: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 10: Change Management | 15-20% | - Change request lifecycle
|
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