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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

2. Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A) False
B) True

3. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Visitor Engagement Language
B) Journey Timeline
C) Predictive Trunk Groups
D) Outcomes

4. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Assign all to the same segment
C) Add routing script overrides
D) Avoid overlapping targeting rules

5. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) False
B) True

Solutions: