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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is an example of a problem control activity?

A) Documenting the steps in a workaround
B) Implementing a technical fix to resolve an issue
C) Reviewing incident records to identify trends
D) Re-assessing a known error to understand the ongoing impact

2. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Meeting stakeholder expectations for time to market
B) Providing services to agreed specifications
C) Understanding the organization's service vision
D) Understanding stakeholder needs

3. Which is the FIRST thing to consider when focusing on value?

A) Ensuring value is co-created by improvement initiatives
B) Identifying the service consumer who will receive value
C) Understanding what is valuable to the service consumer
D) Defining customer experience and user experience

4. When should a workaround be created?

A) As soon as possible, once the incident is logged
B) When a potential permanent solution has been identified
C) When a problem cannot be resolved quickly
D) After the resolution of a problem

5. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Incident management
B) Problem management
C) Continual improvement
D) Service request management

Solutions: