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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A. Problem management
B. Software development and management
C. Infrastructure and platform management
D. Monitoring and event management

Question 2

An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A. By encouraging widespread changes that involve the teams starting from scratch
B. By encouraging the practising of routines to unlearn old habits and learn new ones
C. By making difficult decisions for the teams and providing step-by-step guidance
D. By creating detailed plans that predetermine how to approach large changes

Question 3

An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Take quick action to stabilize the situation
B. Ask experts to analyse the options and provide a recommendation
C. Set clear objectives and apply proven best practices
D. Use safe-to-fail experiments to collect knowledge

Question 4

A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties

A. 3 and 4
B. 1 and 4
C. 1 and 2
D. 2 and 3

Question 5

An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

A. Portability
B. Observability
C. Modularity
D. Interoperability

Solutions: