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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Production teams
C) Problem-solving teams
D) Virtual teams

2. Which method should be used to maximize team member participation in a global meeting?

A) Unilateral electronic messaging to facilitate communication
B) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
C) Online using computer technologies and/or phone communication
D) Alpha-direct technologies to maintain communication links

3. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Cross-functional leaders prevent team members from making their own decisions.
B) Team leaders cannot ensure that team members are located in the same work unit.
C) It takes time to build trust and teamwork among people with different experiences and perspectives.
D) Cross-functionality fluctuates too frequently.

4. What is a purpose of employee evaluations?

A) To measure the psychological symptoms of organizational dysfunctionality
B) To serve as a screening device for hiring new employees
C) To educate employees on the personalities of supervisors and help them adjust to management styles
D) To assist management in making human resource decisions

5. How can an organization transmit its culture to its employees?

A) By studying employee gripes and complaints
B) By influencing the balance of cultural backgrounds of employees
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement

Solutions: