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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Rational Application Developer
B) IBM Lotus Symphony
C) IBM Sametime
D) IBM Lotus Organizer

2. What can Social Business can be defined as?

A) Applying social tools across the entire organization for a broader return on investment
B) External-facing channels that only Public Relations and Marketing utilize
C) Popular sites like Facebook and Twitter that only distract workers
D) A subset of Social Media

3. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Analytics
C) Social Surveys
D) Social Newsletters

4. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Forums
C) Journals
D) Blogs

5. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) ensure that strategies are pushed down into the organization
B) be transparent with two-way dialog
C) do not respond to negative statements in social media sites
D) limit access to social media site by employees and partners

Solutions: