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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Report creation
B) Quality management
C) Supervisor actions
D) Web communications
E) Inbound email processing

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Causes desk phones to present SIP call appearances the same as trunk line calls
B) Permits instant two-way conferencing on SIP video endpoints
C) Allows placement of SIP calls on selectable trunk line extensions
D) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
E) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks

3. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Coach and Learn
B) Analyze module
C) Contact Recording
D) Live Monitor
E) Quality Management

4. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Select Edition
B) Server Edition
C) Basic Edition
D) Preferred Edition
E) Essential Edition

Solutions: