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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Desktop Trigger
B) Standard Edition
C) Quality Management Edition
D) Workforce Management
E) Recorder Edition

2. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Grow my business
B) Meet the UC needs of road warrior employees
C) Improve the customer experience
D) Add secure mobility features
E) Integrate and re-use equipment l already own

3. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Cloud Operations Manager
B) Media Manager
C) Web RTC High Availability
D) Avaya Call Reporting
E) Simplified Web Self-Administration

4. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya Contact Center Select
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Spaces
D) Avaya IX TM Meetings
E) Avaya IX TM Contact Center

Solutions: