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Apple Macintosh Service Certification Sample Questions:

1. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011

A) Handling by the edges
B) Tightening the battery screws only finger tight
C) Squeezing the cell packs
D) Use both hands when removing the battery

2. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Is your Mac connected to a network?
B) Can you open any files?
C) What version of Keynote are you using?
D) Can you open other Keynote files?

3. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 2
B) 3
C) 1
D) 4

4. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) FireWire 800
B) Thunderbolt
C) Gigabit Ethernet
D) DVI

5. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) You cannot connect to the Internet.
B) The cursor is frozen and the system is unresponsive.
C) You do not hear any fan or drive noise.
D) The power button or power indicator does not light up at all.
E) You do not hear a startup chime.

Solutions: