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Apple Macintosh Service Certification Sample Questions:

1. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the thermal module.
B) Remove the battery.
C) Remove the hard drive.
D) Install the battery cover.

2. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) It is required to remove the memory riser card in order to reset the SM
B) SMC firmware must always match on both boards.
C) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
D) Three internal buttons must be pressed in order to reset both SMCs.

3. When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?

A) NO
B) YES

4. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of RAM are written to hard disk before sleep.
B) The contents of the hard disk are read into RAM before sleep.
C) The contents of RAM are written to NVRAM before sleep.
D) The contents of the hard disk are encrypted before sleep.

5. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Remove and reinsert the card with a third party SD card adapter.
B) Back up user data, then erase and reinstall Mac OS X.
C) Reset the SMC.
D) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
E) Reset PRAM.
F) Force the card into the slot.

Solutions: