SAP C-PXSUP-90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

C-PXSUP-90 real exams

Exam Code: C-PXSUP-90

Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

Updated: Aug 27, 2026

Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Service Desk and Ticket Management- SLA management and tracking
- Ticket creation, categorization, and prioritization
- Knowledge base usage and resolution documentation
SAP Solution and Support Tools- Incident analysis and root cause identification
- Monitoring and reporting tools
- SAP Solution Manager overview
Service Quality and Continuous Improvement- Problem management concepts
- Process optimization in support operations
- Performance reporting and KPIs
Incident Management Fundamentals- IT service management principles and lifecycle
- Basic SAP support process overview
- Incident vs. service request differentiation
SAP Business All-in-One Support Processes- Support organization structure and roles
- Incident handling workflow in SAP environments
- Communication and escalation procedures

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

What is the definition of Initial Response Time (IRT)?

A. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
B. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
C. Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
D. The amount of time that a customer message has been the responsibility of SAP.


Question 2

Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)

A. Safe remote access
B. Batch job planning
C. Performance measurement
D. Report development


Question 3

Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A. Up-to-date
B. Update
C. Updating
D. Upgrade


Question 4

What data objects can be accessed in form routines? (Choose two)

A. All data objects that have been explicitly passed via the Interface.
B. All data objects in modules that are being called from the current form.
C. All data objects that are defined in the current program (no matter in which processing block).
D. All data objects that have been defined locally in the form.


Question 5

Which of the following tools provides you with a central point of access to Customizing?

A. Customizing - Edit Project (SPRO)
B. Object Navigator (SE80)
C. Business Object Browser (SWO2)
D. Repository Information System (SE84)


Solutions:

Question 1
Answer: C
Question 2
Answer: A,C
Question 3
Answer: B,C
Question 4
Answer: A,D
Question 5
Answer: A

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