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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A. take over / full control
B. chat only
C. view only
D. shared keyboard and mouse

Question 2

When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A. Do not use them as the external users may not know them.
B. Use them; write out the name then in parenthesis place the acronym.
C. Use them; if people do not know then it is up to them to figure them out.
D. Do not use them as the external and internal users may not know them.

Question 3

Where can a published Technotebe found?

A. in the LI Support teamroom
B. in RETAIN
C. inCallCenter
D. on the IBM Support Web site

Question 4

Why is performing follow up (FUP) on the date set important?

A. It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
B. To ensure the customer knows they need to send in files.
C. It shows commitment to our customers by the support professional.
D. To show the customer that they have not responded.

Question 5

The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A. ListPMRs
B. List Queues
C. List Primary
D. List Calls

Solutions: