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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale.
What should the consultant recommend to meet this requirement?

A) Implement lead assignment rules.
B) Create list views to filter on each lead source.
C) Implement a lead scoring strategy.

2. Universal Containers (UC) notices a large increase in leads created overnight which exceed the daily limits.
Upon examination, the leads appear to
be created by bots. UC uses a standard Web-to-Lead form without safeguards in place to limit spam on forms.
What should the consultant recommend as the first line of defense before republishing the form?

A) Use a custom Web-to-Lead alternative with built-in protection.
B) Select Require reCAPTCHA Verification in Web-to-Lead settings.
C) Use an AppExchange package with custom Web-to-Lead handling.

3. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.
B) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
C) Prioritize standard Salesforce features to manage costs while ensuring project success.

4. A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.
What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?

A) Add Opportunity owners to the Account Team and configure Contact sharing.
B) Add Opportunity owners to the Opportunity Team and configure Contact sharing.
C) Transfer Contact ownership from themselves to the Opportunity owner.

5. Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?

A) Run the Einstein Readiness Assessor in a sandbox.
B) Enable Einstein Activity Capture In a developer org.
C) Enable both Einstein features In production.

Solutions: