Peoplecert ITILFNDv5 : ITIL Foundation (Version 5)

ITILFNDv5 real exams

Exam Code: ITILFNDv5

Exam Name: ITIL Foundation (Version 5)

Updated: Oct 08, 2026

Q & A: 143 Questions and Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Topic 2: ITIL Management Practices28%- Technical Management Practices
  • 1. Software development and management
    • 2. Deployment management
      - Service Management Practices
      • 1. Service level management
        • 2. Problem management
          • 3. Change enablement
            • 4. Incident management
              - General Management Practices
              • 1. Portfolio management
                • 2. Strategy management
                  • 3. Relationship management
                    Topic 3: ITIL Value System20%- Continual improvement
                    - Service Value Chain activities
                    - Management Practices overview
                    - Guiding Principles (7 principles and application)
                    - Governance
                    Topic 4: Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Value co-creation and stakeholder collaboration
                    Topic 5: Four Dimensions of Product and Service Management17%- Information and Technology
                    - Organizations and People
                    - Holistic approach and interdependencies
                    - Partners and Suppliers
                    - Value Streams and Processes

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    When is the earliest that a workaround can be documented in 'problem management'?

                    • A. After the problem has been resolved
                    • B. After the problem has been prioritized
                    • C. After the problem has been analyzed
                    • D. After the problem has been logged
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Question #2

                    According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?

                    • A. Overcomplicating solutions by ignoring practical, simple approaches
                    • B. Failing to gather feedback needed to guide gradual improvement
                    • C. Wasting time and losing valuable existing capabilities and resources
                    • D. Losing opportunities for collaboration and shared understanding across teams
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

                    Question #3

                    Which is the main form of service interaction between service consumers and digital services?

                    • A. Service actions
                    • B. Delivery of goods
                    • C. Access to resources
                    • D. Transfer of goods
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

                    Question #4

                    Which role authorizes budget for a service in a service relationship?

                    • A. Customer
                    • B. Product vendor
                    • C. User
                    • D. Sponsor
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

                    Question #5

                    How do 'utility' and 'warranty' together support value co-creation?

                    • A. Utility and warranty apply only to products, not services
                    • B. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
                    • C. Utility focuses on cost control, while warranty focuses on risk avoidance
                    • D. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

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