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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a benefit of using public frameworks and standards?

A) They are validated across a wide range of environments making them more robust
B) Knowledge of public frameworks is more likely to be widely distributed
C) They are always free ensuring they can be implemented quickly
D) They make collaboration between organizations easier by giving a common language

2. To add value to the business, what are the four reasons to monitor and measure?

A) Validate; Direct; Justify; Improve
B) Evaluate; Direct; Justify; Improve
C) Evaluate; Diagnose; Justify; Intervene
D) Validate; Direct; Justify; Intervene

3. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that user is satisfied with the outcome

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

4. Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A) Service Level Management
B) Demand Management
C) Financial Management
D) Availability Management

5. Which of the following CANNOT be stored and managed by a tool?

A) Data
B) Wisdom
C) Information
D) Knowledge

Solutions: