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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT one of the five individual aspects of Service Design?

A) The design of the technology architecture and management systems
B) The design of the Service Portfolio, including the Service Catalogue
C) The design of new or changed services
D) The design of Market Spaces

2. Which of the following should be considered when designing measurement systems, methods and metrics?:
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only

3. Which of the following statements is CORRECT?

A) The Configuration Management System is part of the Configuration Management Database
B) The Configuration Management System is part of the Known Error Data Base
C) The Configuration Management System is part of the Service Knowledge Management system
D) The Service Knowledge Management System is part of the Configuration Management System

4. What are the processes within Service Operation?

A) Incident Management, Problem Management, Service Desk, Request Fulfillment and Management
B) Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
C) Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management
D) Event Management, Incident Management. Change Management and Access Management

5. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
B) Ensuring that all operational services are recorded in the Service Catalogue
C) Ensuring that information in the Service Catalogue is accurate
D) Ensuring that information within the Service Pipeline is accurate

Solutions: