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Exam Code: MB-220
Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
Updated: Oct 15, 2026
Q & A: 250 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Manage events and leads | - Lead qualification and scoring
|
| Topic 2: Analyze marketing performance | - Marketing analytics and insights
|
| Topic 3: Design and manage marketing content | - Manage customer journeys
|
| Topic 4: Manage marketing information | - Manage leads and contacts
|
| Topic 5: Configure Microsoft Dynamics 365 Marketing | - Manage security and permissions
|
You are using Dynamics 365 Customer Insights - Journeys to manage events.
You need to set up the venue for an upcoming in-person event. The event brief says you must indicate Wi-Fi availability and floor plan as part of your setup.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: D,F 🗳️
You are setting up a simple webinar with a webinar provider.
You need to configure the webinar provider.
Before selecting Save, which four actions should you perform in sequence' To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:

Explanation:
You are creating a real-time customer journey that sends SMS messages to customers asking customers to either confirm scheduled service appointments or request a reschedule.
Your SMS message includes "CONFIRM" and "RESCHEDULE" as the only two configured keywords.
The automated text message keyword flow you created is shown in the following exhibit.
You need to verify that the keyword flow will be able to handle potential customer replies correctly. Which two customer replies will follow the "CONFIRM" branch? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,C 🗳️
You are a marketing professional for Contoso, Ltd.
You want to create a marketing page that will utilize standardized content that can be used across emails, pages and forms. You elect to use the content block for this.
Which two elements are available to you when creating a content block? (Choose two.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company recently installed the real-time marketing module.
You need to make sure that the consent center is filled with the correct consent data currently available in Microsoft Dynamics 365 Marketing and from legacy campaign solutions.
Solution: You manually add records by selecting the corresponding option from the top ribbon within each contact record.
Does this meet the goal?
Correct Answer: A 🗳️
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