[Aug 16, 2022] Free Pega PCDC PEGAPCDC86V1 Official Cert Guide PDF Download
Pegasystems PEGAPCDC86V1 Official Cert Guide PDF
NEW QUESTION 23
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. A property from the "Set Property" component is referenced by the "Filter" component.
- B. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- C. Information from the "Set Property" component is copied over to the "Filter" component.
- D. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
Answer: A
NEW QUESTION 24
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Volume constraints
- B. Suitability rules
- C. Customer contact limits
- D. Suppression policies
Answer: B
NEW QUESTION 25
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only the image location and its placement type
- B. Only the image location
- C. Only relevant action details and its treatment details
- D. Only the action name and description
Answer: C
NEW QUESTION 26
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining how to optimize the product portfolio to increase market share
- B. Determining why response rates for a campaign in one region are below average
- C. Determining how to retain a customer
- D. Determining the cause of a customer's problem
Answer: B
NEW QUESTION 27
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
- A. Set Property
- B. None, properties are available
- C. Data Import
- D. Proposition Data
Answer: A
NEW QUESTION 28
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 29
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Meet the quarterly targets regardless of customer needs
- B. Offer the new retention plan for all customers in a certain region
- C. Customer relevancy and business profitability
- D. Maximize customer churn for low-value customers
Answer: C
NEW QUESTION 30
Aggregation components provide the ability to________________.
- A. set a text value to a strategy property
- B. choose between actions
- C. filter actions based on priority and relevance
- D. make calculations based upon a list of actions
Answer: D
NEW QUESTION 31
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. the actions are filtered based on eligibility
- C. there are no suppression rules defined
- D. the customer intent was captured incorrectly
Answer: D
NEW QUESTION 32
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- B. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- D. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
Answer: A
NEW QUESTION 33
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
- A. Place a paid ad
- B. Create a Facebook post
- C. Make a call
- D. Send an email
Answer: D
NEW QUESTION 34
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Very Poor
- B. Good
- C. Fair
- D. Poor
Answer: A
NEW QUESTION 35
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Customer."
- B. "Data."
- C. No prefix. Use directly the property name.
- D. '' .''
Answer: D
NEW QUESTION 36
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
- A. Output template
- B. Dynamic template
- C. Email treatment
- D. File template
Answer: B
NEW QUESTION 37
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Business levers
- B. Engagement policies
- C. Context weighting
- D. Contact policies
Answer: A,B
NEW QUESTION 38
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create an adaptive model rule at the Issue-level.
- C. Enable an action value in the prioritization formula.
- D. Create a prioritization decision strategy at the Group-level.
Answer: C
NEW QUESTION 39
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