PC-CIC-Core Updated Exam Dumps [2023] Practice Valid Exam Dumps Question
PC-CIC-Core Sample with Accurate & Updated Questions
Genesys PC-CIC-Core: PureConnect: CIC Core Certification exam is an excellent choice for individuals seeking to validate their skills in customer experience management and contact center operations. It is a comprehensive exam that covers all the essential topics related to the PureConnect platform. PureConnect: CIC Core Certification certification is vendor-neutral, recognized worldwide, and highly valued by employers.
NEW QUESTION # 19 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
- A. Work Week schedule
- B. Month End schedule
- C. After Hours schedule
- D. New Year's Day schedule
- E. Default Schedule
Answer: E
NEW QUESTION # 20
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?
- A. The Station's Assistant
- B. Managed IP Phone templates
- C. The User Phone Assistant
- D. Station templates
Answer: B
NEW QUESTION # 21
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. Event Viewer
- B. Interaction Administrator
- C. System Manager
- D. IC Business Manager
Answer: D
NEW QUESTION # 22
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- B. An agent could receive up to 2 chats at once.
- C. An agent could receive up to 3 chats at once.
- D. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
Answer: B
NEW QUESTION # 23
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
- A. Interaction Attendant
- B. Interaction Designer
- C. Setup Assistant
- D. Interaction Administrator
Answer: D
NEW QUESTION # 24
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Attendant
- B. Interaction Center Business Manager
- C. Interaction Administrator
- D. System Manager
Answer: A
NEW QUESTION # 25
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Disconnect the remote access cable.
- B. Force new users to change their password the first time they log in
- C. Require that passwords be at least 4 digits long.
- D. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- E. Randomly generate initial passwords for new users
Answer: B,D,E
NEW QUESTION # 26
Where must you create new stations for them to be eligible for auto-provisioning?
- A. IN\N IP phone configuration utility
- B. IN\N TFTP Server
- C. Stations container
- D. Managed IP Phones container
Answer: D
NEW QUESTION # 27
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
- A. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
- B. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
- C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
- D. Create text messages and send them to each agent so they can copy and paste them when needed.
Answer: C
NEW QUESTION # 28
Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?
- A. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.
- B. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.
- C. Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.
- D. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler
Answer: C
NEW QUESTION # 29
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
- B. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
- C. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- D. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
Answer: B
NEW QUESTION # 30
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. Time
- B. Priority
- C. Line
- D. DNIS
- E. Date
- F. ANI
Answer: C,D,F
NEW QUESTION # 31
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
- A. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
- B. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
- C. Take a trip to Minneapolis and configure Matt's Interaction Client.
- D. Create a new Client Configuration template specifically for Matt and assign it to him.
Answer: A
NEW QUESTION # 32
Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?
- A. The Messaging Import Assistant
- B. The User Worksheet
- C. The Add Users Assistant
- D. The CIC Distribution List Assistant
Answer: C
NEW QUESTION # 33
What port should be configured for managed IP phone registration when using DHCP option 160?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 34
The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.
How would you configure the supervisor's account to provide access only to the three workgroups?
- A. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.
- B. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].
- C. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.
- D. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.
Answer: D
NEW QUESTION # 35
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue audio
- B. Queue repeat
- C. Queue parameters
- D. Queue menu
Answer: A
NEW QUESTION # 36
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. Menu bar
- B. Call control toolbar
- C. Directory control toolbar
- D. My Status field
Answer: B
NEW QUESTION # 37
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. People
- B. Interaction Processor
- C. Server
- D. Sites
- E. System
Answer: A,C,E
NEW QUESTION # 38
Match the Interaction Attendant call flow type with the correct definition.
Answer:
Explanation:
NEW QUESTION # 39
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.
- A. Users
- B. Roles
- C. Schedules
- D. Skills
- E. Lines
- F. Default User
- G. Workgroups
- H. User
- I. Groups
- J. System Parameters
Answer: F
NEW QUESTION # 40
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