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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Compliance and Release Management
B) IBM Change and Configuration Management Database
C) IBM Data Integrity and Audit Manager
D) IBM Remediation and Precision Manager

2. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create an organization for each department
B) Create only one organization and one site for both departments
C) Create one organization and different sites for the departments
D) Create an instance of IBM SmartCloud Control Desk for each department

3. Which statement describes IT processes?

A) The people and the tools they use to carry out activities.
B) Capabilities that reduce IT costs.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Activities designed to make delivering IT services more effective and efficient.

4. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Web Service Library
C) Purchase Orders
D) Inventory
E) Solutions
F) Incidents

5. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Amazon Cloud
B) On-premise traditional install
C) Google Cloud
D) VM Image
E) Software as a Service
F) Infrastructure as a Service

Solutions: