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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed
B) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
C) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
D) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.

2. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) Several times more bandwidth will be needed between the recorder and secure.
B) Bulk recording capacity of a given server will be about halved.
C) The storage space requirements for Quality Monitoring will be different from bulk recording.
D) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.

3. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?

A) Verint database
B) Avaya_QM database
C) Witness database
D) Wware database

4. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) eQuality Balance CTI Events Input
B) Application Enablement Services
C) Communication Control Toolkit
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) CTI Lick as configured on the Communication Manager

5. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Trending Reports
B) Graphical Reports
C) Call by Call Reports
D) Real Time Reports
E) Calibration Reports

Solutions: