EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 : ITSM18FB

ITSM18FB real exams

Exam Code: ITSM18FB

Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

Updated: Aug 01, 2026

Q & A: 0 Questions and Answers

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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
ISO/IEC 20000:2018 Standard- Structure and requirements of the standard
  • 1. Scope and terminology
    • 2. Management system requirements
      IT Service Management Principles- Core concepts of ITSM
      • 1. Definition of IT services and value creation
        • 2. Service relationships and stakeholders
          Service Management Processes- Core service lifecycle processes
          • 1. Change and release management
            • 2. Incident and problem management
              • 3. Service level management
                Continual Improvement- Improvement practices
                • 1. Performance measurement and reporting
                  • 2. PDCA cycle application

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