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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Trade fund management.
B) Complex fulfillment.
C) Inventory visibility.
D) Service scheduling.

2. One key capability required for effective service delivery scheduling is?

A) Multi-channel selling
B) Cross-docking to achieve supply chain service levels
C) Cross-partner coordination/ management
D) Network optimization

3. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Up-sell potential via outbound calling centers and automated dialers.
C) Driving the customer to the preferred enterprise sales channel.
D) Integrating the supply chain in order to support the selling process.

4. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Customer Self Service.
B) Distributed Order Management.
C) Social Analytics.
D) Logistics Management.

5. Marketing focus is shifting from outward bound / mass media to:

A) cable television infomercials
B) building a 1:1 interaction with the customer
C) product placement in movies and television shows
D) up-sell potential via outbound calling centers and automated dialers

Solutions: