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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) measure the operations within a process.
B) determine the source of business data in the process.
C) notify stakeholders when a threshold is violated.
D) reward participants for superior performance in the process.

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Percentage of new hires that pass "Probationary Review".
B) Wait time on "Background Check".
C) Total time on "Facilitate New Hire's Orientation".
D) Percentage of new hires that fail "Background Check".

3. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B) Suggest that an additional category of metrics for defect rates be collected.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest no changes to the metrics.

4. The BPM analyst, Process Owner and BPM program manager have created a list of user stories with point estimates. What do user story points measure?

A) An approximate, relative measurement of the development effort.
B) The value of the user story.
C) The time in hours required to implement the user stories.
D) The priority of the user story.

Solutions: