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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
B) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Produce and maintain all necessary Service Transition packages

2. Which of the following BEST describes a Problem?

A) A serious Incident which has a critical impact to the business
B) A Known Error for which the cause and resolution are not yet known
C) The cause of two or more Incidents
D) The cause of one or more Incidents

3. Which of the following is the goal or purpose of service level management?

A) To ensure that sufficient capacity is provided to deliver the agreed performance of services
B) To ensure that an agreed level of IT service is provided for all current IT services
C) To carry out the service operations activities needed to support current IT services
D) To create and populate a service catalogue

4. Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual Cis
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 4 only
B) All of the above
C) 3 and 4 only
D) 1, 2 and 3 only

5. Which model delivers a view of the services, assets and infrastructure?

A) Configuration Model
B) Change Model
C) Incident Model
D) Problem Model

Solutions: