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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Standard Data Extension
B) Transactional Data Extension
C) Synchronized Data Extension
D) Sendable Data Extension

2. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Marketing Cloud
B) Service Cloud
C) Salesforce Order Management
D) Heroku
E) Sales Cloud

3. A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

A) Rebuild the logic used in the external system using Apex.
B) Use the Apex callout to retrieve the latest information from the external system during the loan application process.
C) Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.
D) Use an external object to store pricing and discount information.

4. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents' success rates will be better measured after helping the company define ROI KPIs together.
B) Agents will have easy access to customer data to provide a better service experience when customers call in.
C) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
D) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.

5. A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
B) Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
C) Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.
D) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.

Solutions: