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Exam Code: C_C4C12_1811
Exam Name: SAP Certified Application Associate - SAP Sales Cloud 1811
Updated: Jul 31, 2026
Q & A: 106 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Topic 2: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 3: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 4: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 5: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 6: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 7: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 8: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 9: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 10: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 11: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Topic 12: Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Topic 13: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 14: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 15: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
1. On which of the following dimensions can you define a sales target plan? (2 correct answers)
A) Account Hierarchy
B) Product Category
C) Service Category
D) Sales Unit
2. Which elements in a ticket are uniquely identified using a registered product? (2 correct answers)
A) Warranty
B) Contract
C) Service Level Agreements
D) Service Entitlements
3. You need to create a URL mashup on the Account Overview to open a Google search. Which of the following elements are mandatory to configure the mashup?
A) Port Type Package
B) Port Binding
C) Description
D) Category
4. Leads can be:
A) Converted into an Account
B) Converted into a Quote
C) Converted into an Opportunity
D) Converted into a Service Ticket
5. How can you give a business user access to a work center view? (2 correct answers)
A) Copy the access rights from a business user who already has access to the work center view
B) Assign the business user to the territory structure
C) Use business scoping to activate the work center containing the view
D) Create a business role that has access to the work center view and assign it to the business user
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: A,C |
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