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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Post warranty service is ideal for customers that plan long periods of time between product replacements.
B) Defective Media Retention service is available only for printers.
C) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D) Travel and Accidental Damage Protection cannot be sold together.

2. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive a percentage of the rebate payment on their sales.
B) Partners pay lower list prices on product line (only printer and computer) in scope
C) Partners receive extra rebates on all HP equipment sold.
D) Partners can have more interventions as HP can dispatch them to any existing customer,
E) Partners receive two funded headcount to join their sales team during first year.
F) Partners get priority access to parts for repair,

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Keep Safe
C) Defective Media Retention
D) Remote Delete

4. What is the purpose of the HP Services portfolio?

A) to increase the cost of total services
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to extend the life of Printing and Personal Systems

5. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.

Solutions: