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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A. Disk defragmenter does not increase the responsiveness of the operating system.
B. Disk defragmenter should not be used on solid-state drives (SSD).
C. Disk defragmenter cannot be used with drives in RAID configuration.
D. Disk defragmenter cannot be used on SCSI drives.
E. Disk defragmenter should be the only program running while the disk is defragmenting.

Question 2

How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A. It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
B. It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
C. It partitions a configurable segment of the RAM as disk cache.
D. It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.

Question 3

You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A. It assumes the remainder of the notebook's warranty.
B. It maintains its 90-day warranty.
C. The warranty is void on the optional part once installed.
D. It maintains its one-year warranty.

Question 4

What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A. Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
B. Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
C. Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D. Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

Question 5

Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A. provides a soft surface to prevent scratches on the case or outer shell of the computer.
B. provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
C. drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
D. provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
E. provides a dissipative connection for a wrist strap that must be worn by the service technician.

Solutions: