Cisco Unified Contact Center Enterprise Design (UCCED) : 642-241

642-241 real exams

Exam Code: 642-241

Exam Name: Unified Contact Center Enterprise Design (UCCED)

Updated: Aug 23, 2026

Q & A: 130 Questions and Answers

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Cisco 642-241 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: UCCE Architecture & Component Design23%- Deployment models: PCCE, UCCE, Hosted
- High availability and redundancy
- Sizing and capacity planning
- Router, Logger, PG, VRU, and HDS design
Topic 2: Post-Deployment & Sizing Tools10%- Cisco UCCE Sizing Tool usage
- Validation and documentation
Topic 3: Design Methodology & Requirements Gathering11%- Define design constraints and assumptions
- Analyze business and technical requirements
Topic 4: Advanced Features & Special Design Considerations15%- Outbound Option and SIP Dialer
- Mobile Agent and Remote Agent design
- Security and network infrastructure
- Virtualization and consolidated design
Topic 5: Call Flow & Routing Design22%- Courtesy Callback and queuing
- Scripting and routing logic
- Integration with CVP and gateways
- Inbound call flow design
Topic 6: Cisco Unified Communications Manager Integration19%- Cluster over WAN and redundancy
- CUCM design considerations for UCCE
- CTI Manager and device integration

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A. Cisco Agent Desktop lets you transfer calls by using a dial pad.
B. Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
C. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
D. Cisco Agent Desktop lets you view agent and team statistics from the desktop.


Question 2

Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A. Agent_Skill_Group_Interval
B. Call_Type_SG_Interval
C. Dialer_Interval
D. Router_Interval
E. Agent_Interval


Question 3

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A. 2 - Client AWs
B. 1 - Primary Client AW, 1 - Secondary Client AW
C. 1 - Primary Distributor AW, 1 - Client AW
D. 2 - Secondary Distributor AWs
E. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
F. 1 - Secondary Distributor AW, 1 - Client AW


Question 4

The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A. providing conference bridge for agent and supervisor calls
B. instructing queue points to play specific messages to callers
C. reporting with Cisco Unified Intelligence Center
D. providing CTI desktop functionality for agent state control
E. providing call-routing functionality based on real-time conditions


Question 5

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Locations define the maximum bandwidth allowed per all calls to and from locations.
B. Regions define the maximum bandwidth allowed per all calls to and from locations.
C. Locations define the maximum bandwidth allowed per call.
D. Regions define the maximum bandwidth allowed per call.


Solutions:

Question 1
Answer: C
Question 2
Answer: D
Question 3
Answer: E
Question 4
Answer: A
Question 5
Answer: A,D

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