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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A. IT management
B. the change manager
C. Business management
D. Service desk manager

Question 2

IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment

A. 2, 3 and 4 only
B. 1, 3 and 4 only
C. 1, 2 and 4 only
D. 1, 2 and 3 only

Question 3

Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A. Logging
B. Prioritization
C. Closure
D. Categorization

Question 4

Which Service Design process makes the most use of data supplied by Demand Management?

A. Capacity Management
B. Service Level Management
C. IT Service Continuity Management
D. Service Catalogue Management

Question 5

Defining the processes needed to operate a new service is part of:

A. Service Strategy: Develop the offerings
B. Service Transition: Plan and prepare for deployment
C. Service Operation: IT Operations Management
D. Service Design: Design the processes

Solutions: