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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Why should you use genuine HP supplies if you have an HP printer?

A) For reliable, trouble-free printing
B) For native driver support
C) For access to HP e-Print
D) For faster print speeds

2. Which customer is ideally suited to the HP Win-Back program? (Select two.)

A) Switchers
B) HP loyal customers
C) HP EB customers
D) Home users
E) Channel partners
F) Lost customers

3. How does an HP all-in-one print cartridge give the customer consistent print quality?

A) When you replace the cartridge, all critical components are also replaced.
B) It has a separate drum and toner reservoir.
C) It is assembled to the highest standards.
D) The transfer roller is also replaced along with the toner.

4. What characterizes the supplies product life cycle?

A) It is significantly longer than the product lifecycle of the printer (hardware).
B) It is the same as the product lifecycle of the printer (hardware).
C) It is linked to the page coverage.
D) It is shorter than the product lifecycle of a printer (hardware).

5. Why should you look after a loyal customer?

A) They tend to be more demanding.
B) They are willing to sacrifice quality for an attractive price.
C) They spend the most money.
D) They tend to be more faithful to one reseller.

Solutions: