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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A. Replace the internal hard drive with a known-good hard drive.
B. Try to start up from a bootable CD or DVD.
C. Replace the logic board.
D. Reinitialize the hard disk and reinstall the Mac OS.

Question 2

Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A. Incorrect DNS entry.
B. AppleTalk is active.
C. No DHCP server available.
D. No active Ethernet link.

Question 3

What is the function of the PMU in an Apple desktop computer?

A. The PMU manages the amount of virtual memory used.
B. The PMU controls all aspects of power flow.
C. The PMU controls the speed of the hard drive.
D. The PMU manages all communication with attached peripherals.

Question 4

Which of the following tools is required to open a Mac mini?

A. 5 mm hex nut driver
B. Torx T-15 screwdriver
C. CRT discharge tool
D. Torque screwdriver
E. Sharpened putty knife

Question 5

Which of the following is NOT a valid power mode in recent Macintosh computers?

A. Shut Down
B. Sleep
C. Secure Sleep
D. Safe Sleep
E. Awake

Solutions: