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Apple Macintosh Service Sample Questions:

1. Where is the best place for a customer to look for information about upgrading his Mac Pro's hard drive?

A) Apple DIY website
B) Discussions
C) Downloads
D) Service manual

2. Which of the following can permanently damage an LCD display?

A) Turning brightness up too high.
B) Not using a screen saver.
C) Using a screen saver.
D) Rubbing the display.

3. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) USB and/or FireWire port(s) do not function
B) Computer does not turn on
C) Cursor is unresponsive in Finder
D) Network / Internet connectivity issues
E) Computer does not sleep / wake from sleep

4. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Is your Mac connected to a network?
C) Can you open any files?
D) Can you open other AppleWorks files?

5. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Update Bluetooth software on the Mac.
B) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
C) Make sure Bluetooth is turned on.
D) Verify Bluetooth peripheral hardware batteries are charged.
E) Check for signal interference.

Solutions: