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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

Which of the following are functions of SAP Solution Manager? (Choose two)

A. Service Desk
B. Service Marketplace
C. Solution Monitoring
D. Backup and Recovery

Question 2

Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A. Use the search filter.
B. Use wild cards.
C. Increase the numbers of search terms.
D. Use the customer Id.

Question 3

What do you configure to enable Root Cause Analysis for a customer?

A. A single Diagnostic Agent
B. Technical System and Diagnostic Configuration for each component
C. All system landscape components
D. A bridged central Solution Landscape Directory to SAP Solution Manager

Question 4

You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A. Proposed Solution
B. Sent to SAP
C. Sent to Support
D. In Process

Question 5

A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A. Set the message status to Update Message with SAP
B. Set the message status to In Process
C. Select Get information for SAP and then select theText Ids to be forwarded to SAP
D. Increase the priority of the message tospeed up response time from SAP

Solutions: